Our Caregivers

The essence of compassion, the depth of understanding, and the height of professionalism in senior home care are embodied in the people who provide that care. At 2nd Family, our caregiving team is the very heart of our service, a smiling face full of hope and support for families navigating the complexities of caring for a loved one. Our success lays in a multifaceted approach that sets our caregivers apart, focusing on training, a personalized approach to care, and an unwavering commitment to continuous improvement.

2nd Family Caregiver Family Tree - a family tree with images of 2nd Family caregivers


The Heart of Our Care: Our Caregiving Team

At the core of every service we offer lies our caregiving team, a group of individuals selected not just for their skills and knowledge, but for their inherent compassion and empathy. Our caregivers are a lifeline for many families, providing much-needed support, care, and companionship to their loved ones. Our team is selected through a rigorous process that looks beyond just credentials and experience to find people with a genuine desire to make a positive impact in the lives of others. It’s this heart-led approach that defines our caregiving team, making them not just providers of care but invaluable extensions of the families they serve.

Tailored Training for Excellence in Care

Our commitment to providing exceptional care begins with the comprehensive training each caregiver receives. This is not a one-size-fits-all program; it’s a meticulously designed curriculum inspired by Alzheimer’s Association processes that covers a broad spectrum of care scenarios, ensuring our team is equipped to handle the diverse needs of each individual they support. From the nuances of dementia care to the specifics of mobility assistance, our training programs are tailored to prepare our caregivers for excellence in every aspect of their role. This dedication to training ensures that every caregiver has the knowledge and confidence to provide the highest standard of care, tailored to the unique needs of each loved one they support.

A Team Approach to Personalized Care

Understanding that each family’s needs are as unique as the individuals within it, we embrace a team approach to care. This means that the care for your loved one is not the responsibility of a single caregiver but a collective effort of a dedicated team. This multidisciplinary team brings together diverse skills, experiences, and personalities, ensuring a well-rounded and comprehensive care plan that adapts to the evolving needs of your loved one. This approach fosters a dynamic and flexible care environment where insights, expertise, and best practices are shared among the team, ensuring the highest level of care and support for your loved one.

Care Managers as Family Advocates

Integral to our team are the Care Managers, who act as advocates for your loved one and your family. These professionals are the bridge between you and the caregiving team, ensuring that communication is seamless and that your loved one’s care plan is always aligned with their needs and preferences. They are there to listen, to advise, and to support, ensuring that the care provided not only meets but exceeds your expectations. Their role is pivotal in creating a care environment that is not just about meeting basic needs but enriching the lives of those we serve.

Building Bonds Beyond Care

What truly sets our caregivers apart is their ability to forge deep, meaningful bonds with the individuals they care for. These relationships go beyond the typical caregiver-client dynamic, blossoming into genuine friendships that enrich the lives of everyone involved. Our caregivers share in the joys, the challenges, and the day-to-day moments with your loved one, offering a level of companionship that transcends the traditional scope of in-home care. We’ve even enjoyed a day at the ballpark taking in some major league baseball during the pennant run. This ability to connect on a personal level is what turns moments of care into opportunities for joyful engagement and meaningful interaction.

Commitment to Continuous Improvement

The landscape of senior care at home is ever-evolving, and so is our commitment to continuous improvement. Our caregivers are encouraged and supported in their pursuit of professional development, ensuring they remain at the forefront of industry standards and best practices. This commitment to growth means that the care your loved one receives is not just based on current knowledge but is informed by the latest research, innovations, and techniques in the field of in-home care. It’s this forward-thinking approach that ensures our caregiving team is always equipped to provide the best possible care, tailored to the changing needs of those we serve.

At 2nd Family, we understand that entrusting the care of your loved one to us is a significant decision, and we honor that trust by ensuring our team is the epitome of compassion, expertise, and dedication. Our caregivers are more than just providers of care; they are advocates, friends, and extended family members, all dedicated to making a positive difference in the lives of those they serve.

2024 Caregiver of the Year

2024 Caregiver of the Year Yves "Laure" Joseph and 2nd Family Main Line co-owner, Emily Glowacki

Yves "Laure" Joseph

2nd Family Main Line in Philadelphia, PA

Congratulations to Laure Joseph, a tremendous asset to each and every family she has served. As the epitome of what it means to provide care for another human, we are thrilled to have Laure on our team. Read more about Laure’s story here.

2024 Rookie of the Year

Tina Kelly - 2024 Caregiver of the Year for 2nd Family of North Jersey

Tina Kelly

2nd Family of North Jersey in Parsippany-Troy Hills, NJ

Tina Kelly had a wonderful first year working with some fantastic clients in North Jersey. Tina receives praise and visit requests from every Client/Family assigned to her. Everybody wants her and this has been ongoing from the time of her hire. Congratulations to our 2024 Rookie of the Year, Tina Kelly. Click here to read more about Tina.