Loving Care…from Your 2nd Family

2nd Family provides safe, professional home care and support services that preserve your loved one’s ability to live independently

Our Home Care Services

Click on any of the services below to discover how our care professionals can assist your loved one.

The Grandma Guarantee®

A senior woman making a heart with her fingers.

Our Promise Truly Caring for Yor Loved One is our Grandma Guarantee

Exclusive to 2nd Family, our Grandma Guarantee® is our promise to provide safe, reliable, and professional in-home care services, every time.

 Our Approach A better approach to home care services

2nd Family offers fully managed care services to support elderly loved ones, family caregivers, and family members. Our home care services include personalized care from elder care professionals. Unlike many home care agencies, our approach is focused on creating a long term, cost effective care plan which allows your loved one to live independently in the comfort of their own home. We provide quality Alzheimer’s and dementia care and support, personal care services, help with daily activities, and other supportive services based on your personalized care plan.

Our services are delivered by elder care professionals dedicated to providing safe, optimal care with smiles and encouragement that help your loved one thrive and enjoy vintage years full of joy.

Our Story The 2nd Family Story

It all starts with family.

2nd Family is a family-owned franchise founded by cousins Joshua Markland and Chad Tracey. They started our company after struggling to find the optimal level of in-home Alzheimer’s disease care they felt their grandmother needed. Josh and Chad realized that seeking proper elder care can be frustrating and emotionally draining for families. They set out to ensure that no families will ever have to settle for inadequate care again. With a passion for making caregiving a better experience for caregivers, older adults, and family members, 2nd Family was born.

Tips for Caregivers

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Frequently Asked Questions

Does my health plan cover 2nd Family In-Home Care?

That depends on your carrier and your plan. We work with ANY insurance provider who offers a home care benefit as part of a Long Term Care Insurance policy. We also have a resource page to show you how you can file a claim with several major Long Term Care Insurance providers or with the VA Community Care program.

What services does 2nd Family provide?

2nd Family provides numerous services to assist families; such as personal care, hygiene help, medication reminders, Alzheimer’s and dementia options, companionship, nutrition and wellness services, light housekeeping, and transportation. To find out more give us a call, we’d be happy to answer any questions you may have.

What is the Grandma Guarantee?

The Grandma Guarantee ® is how we properly vet all potential 2nd Family caregivers. In each interview, we ask ourselves “Would I trust this person to care for my Grandma one-on-one in her home?”

The Grandma Guarantee®  – “We won’t send you a caregiver that we wouldn’t trust with caring for our own Grandma!”

What are ADLs?

Activities of daily living or self-care activities. 2nd Family provides assistance with these important tasks, such as mobility, feeding, dressing, bathing, toileting, nail and hair care, and dental hygiene. We ensure your loved one is being cared for each and every visit.

F.A.Q.How can 2nd Family help you?

Do you have a question about our professional home care or senior care services? We are here to help you find the answers you need. Get in touch with us today!



Do you want an opportunity with flexible schedules, short commutes, and plenty of job perks?

Join us at 2nd Family!

Franchise Opportunities

Join the Family Become a 2nd Family Franchise Owner

Are you ready to realize your dream of becoming a business owner? By becoming a 2nd Family franchise owner, you can not only capitalize on a business platform built on great technology and geared toward future growth, but you’ll also build a business with the singular purpose of helping those in need by enriching their lives.